Services
WordPress maintenance & support
XWP’s proactive maintenance and support services keep your website running smoothly, optimizing performance and security. Focus on your core business while our expert WordPress developers ensure your website is performing at its best.
TRUSTED BY THE WORLD’S BIGGEST BRANDS
Overview
Introducing Orbiter: your solution to proactive WordPress maintenance
Our proactive maintenance and support services pave the way for consistent website growth, allowing enterprises to focus on strategy, safe in the knowledge that their site is being well looked after by a team of experienced experts.
Orbiter Essential
Lean & efficient maintenance
Orbiter Essential provides essential maintenance, cost-effective fixes, and targeted optimizations for your WordPress site. With 90 hours of engagement per month, our lean and efficient solution covers all the essentials of site maintenance, empowering your team to focus on your business goals.
Orbiter Premium
Fine-tune your site for maximum impact
Orbiter Premium is our extended maintenance service, offering 125 hours or more of expert engagement per month. Extend your team’s capability with experienced WordPress talent, and move beyond simple fixes to make steady improvements to your site’s security, reliability, and performance.
Benefits
Why invest in WordPress maintenance & support?
-
Faster issue resolution
Access to expert support ensures that any issues are promptly identified and addressed before they cause larger issues, minimizing disruptions, maintaining site performance and user satisfaction.
Enhanced security
Regular updates protect your site from vulnerabilities, ensuring data protection, compliance with industry standards, and safeguarding sensitive information against potential cyber threats.
Performance tracking
Continuous performance monitoring helps identify ways to keep your site running at peak efficiency, enhancing user experience and ensuring fast load times and responsiveness across all devices.
Strategic focus
Outsourcing maintenance allows your technical team to focus on strategic projects and innovation rather than routine upkeep tasks, maximizing productivity and utilizing resources more effectively.
Vetted WordPress expertise
Expand your technology team’s capabilities with pre-vetted, experienced WordPress development talent, effectively avoiding the need for expensive recruitment and support.
Reduced technical debt
Ongoing maintenance helps significantly reduce technical debt by keeping the codebase clean and up-to-date, thereby facilitating easier future updates and ongoing enhancements.
Reliable publishing
Regular maintenance ensures your CMS is always ready for content creation, editing, and publishing without technical hiccups, enabling consistent workflow and maximizing editorial productivity.
Improved SEO
Regular updates and optimizations improve site performance, positively impacting search engine rankings and visibility, driving organic traffic to your content and increasing audience reach.
Focus on content
With technical maintenance handled, your team can focus on producing high-quality content without distractions, improving content quality and output, and meeting publishing deadlines consistently.
Safely introduce new features
As new features are added to your editorial plugins and WordPress core, your maintenance team ensures they are added to your website safely, without the risk of causing disruptions.
Timely support
Access to timely support ensures that any editorial issues are quickly and efficiently resolved, minimizing disruptions to content production and maintaining the steady flow of high-quality content for your audience.
Improved workflow efficiency
Regular maintenance and updates enhance the tools and functionalities within your CMS, improving workflow efficiency and allowing editorial teams to manage and publish content more effectively.
Introduction of new features
Maintenance teams ensure that new features and updates are integrated smoothly, enhancing site functionality without disrupting existing systems or user experience.
Compliance with industry standards
Regular maintenance keeps your site compliant with industry standards and legislation, mitigating legal risks and ensuring your site meets all regulatory requirements.
Maximized campaign effectiveness
A well-maintained site ensures that marketing campaigns run with technical efficiency, maximizing reach and impact, and providing a solid foundation for successful digital marketing initiatives.
Reduced costs
Proactive maintenance prevents costly business-critical emergency fixes and downtime, providing long-term savings and better budget allocation for marketing activities.
Improved strategic focus
Outsourcing maintenance allows your marketing team to maintain focus on strategy and execution rather than technical issues, improving internal efficiency.
Security confidence
Routine security updates protect against vulnerabilities, safeguarding user data and maintaining customer trust, essential for any marketing activity involving sensitive information.
Case Studies
Read our latest success stories
They are emotionally invested in our product and making sure that their deliverables meet our criteria. Rather than simply following orders, they propose ideas, ask if we’ve considered other options, and review analytics.
Amee Mola
Vice President, Product Operations & Delivery
Why XWP?
Why choose XWP for WordPress maintenance & support?
Maintaining a robust and reliable WordPress site is essential for sustained business success. Learn why XWP stands out as a premier choice for WordPress maintenance and support.
Expert WordPress talent
XWP offers access to the very best pre-vetted, experienced WordPress development talent, ensuring your site is maintained by industry experts who understand the intricacies of the platform.
Proactive approach
Our proactive maintenance services address potential issues before they become problems, ensuring your site remains secure, stable, and high-performing at all times.
Tailored solutions
XWP provides customized maintenance plans that cater to the specific needs of your website, ensuring optimal performance and reliability based on your unique requirements.
Proven track record
With a history of successful partnerships and a reputation for excellence, XWP is trusted by enterprises worldwide to deliver top-tier WordPress maintenance and support services.
Scalable support
Our maintenance services are able to scale with your business, allowing you to make investments that align with your current business needs and budget, while still accommodating future growth.
Collaborative approach
At XWP, we work closely with your team and prioritize open communication, ensuring that our solutions align with your wider business objectives, helping to deliver maximum impact.
Awards
Winners of the most prestigious industry awards
92%
Employees say this is a great place to work
Top 1000 Global Companies
2021, 2022 (Top 1%)
Top Design Company in United States
2024
WordPress VIP Partner
Q4 2023 Top Gold Partner
Q2 2022 Partner Innovator
1 WordPress Development Agency in Australia
The Manifest Awards
Top 15 Web Developers in the World
2021, 2022 (Top 1%)
Top WordPress Developers Company
2024
Top B2B Company
2021 (Top 1%)
Process
XWP’s maintenance & support process
Team assembly
Our WordPress specialists are some of the best and brightest, and your team will play a valuable role in our success. Let’s customize a plan of action that meets all of your needs.
Monthly planning
We’ll put together a monthly 60-minute planning session where your team will have the opportunity to share your needs, issues and requirements.
Backlog creation & refinement
We add all known tasks into JIRA (our project management tool of choice), requirements are captured in terms of acceptance criteria, we prioritize backlog items, and we share them with your team for approval.
Implementation
Buckle up. This is where your Orbiter team gets to work, implementing changes to your site that delight your users and give your team valuable time back.
Launch & iterate
Our team returns to step 2, once again looking for new opportunities that further bolster your website performance and keep you ahead of the curve.
Insights
Related articles, industry trends, and WordPress success stories
FAQs
WordPress maintenance & support FAQs
Find answers to common queries about XWP’s maintenance and support services, contract details, team integration, and support options.
What is the minimum contract length for a maintenance engagement?
The minimum contract length for an maintenance and support engagement (Orbiter) is 3 months. This ensures we have sufficient time to deliver meaningful improvements and provide steady support for your WordPress site.
Do I have to have worked with XWP before to use you for maintenance and support?
No, you do not need to have previously worked with XWP to engage our maintenance and support services. We welcome new clients and always run a thorough discovery process to properly understand existing architecture before we begin.
How do XWP engineers fit my current team structure?
XWP engineers are highly adaptable and can integrate smoothly with your current team structure. Whether you need XWP engineers to lead maintenance for your in-house team, or act as an extension of your existing resources, we ensure seamless collaboration and communication.
What happens when my Orbiter Essential or Orbiter Premium Contract Ends?
When your Orbiter Essential or Orbiter Premium contract ends, you have the option to renew the contract, adjust the level of service based on your evolving needs, or conclude our services. Our team will provide a comprehensive handover to ensure continuity and support during the transition.
Let’s talk about your ideas.
We have flexible project models for organizations of all sizes. Tell us about your goals and we’ll tell you how we can help.
Trusted by some of the worlds’ leading brands
