When Australian FinTech company OFX first got in touch, they were struggling with the complexity and expense of Sitecore. Here’s how we used WordPress to simplify and centralize their web presence (with no downtime!)
What is OFX?
OFX is an online foreign exchange company servicing SMEs, eCommerce retailers, and high-net-worth individuals. As a leader in the payments space, they’ve processed in excess of $150bn AUD in transfers from their eight regional offices spread across EMEA, APAC, and the Americas.
The Existing Setup
Previously, each OFX office had its own Sitecore website, and updates were managed by a single central web team. The content was mostly identical, but small edits had to be made to account for regional localization, which had begun to cause issues.
This approach resulted in a lot of duplicated work, and publishing had become tedious. It was difficult to track changes, the process was time-consuming, and content could fall out of alignment when an update was made on one site but not the others.
Here’s how we helped the OFX team to take back control, leveraging the publishing power of a custom WordPress installation to restore confidence in their platform.
An Opportunity for Change
Why These Changes Matter
OFX’s existing configuration meant that business-critical updates were taking much longer to implement than they would like, and the complexity of their hosting infrastructure made it difficult to implement sitewide changes to remedy the issue.
The cost of using Sitecore was also becoming a problem. It’s an expensive platform to deploy, with significant maintenance costs which often range into the hundreds of thousands of dollars annually.
That’s when they got in touch with XWP—to hear about our CMS migration services, explore the idea of changing to a new hosting platform, and learn more about what the WordPress ecosystem has to offer.
What Success Looked Like
Together, we were able to determine a list of goals:
- To centralize multi-region publishing
- To programmatically generate content and
- To improve confidence in their hosting platform
With the added caveat that a solution must be found without the necessity for downtime.
Summary — Where We Started:
- The “duplicate and edit” method of publishing took a long time, creating discrepancies in content across their site portfolio
- Internal teams were being bogged down by laborious processes in their existing system, stopping them from reaching their true potential
- Their existing hosting infrastructure was complex, making it difficult to implement changes without the risk of website outages
- Sitecore was proving expensive to license and maintain without offering the flexibility they needed
- Downtime had to be avoided when migrating to a new solution.
A New Solution for OFX
Because of OFX’s existing set-up of eight individual sites, a “point A to point B” CMS migration would not have solved the problem they were facing. We needed to create a solution that would centralize and simplify their publishing process.
In response, our team created a custom installation of WordPress that would enable OFX’s team to publish content to all eight regions’ sites simultaneously.
They are now able to create a ‘parent article’ and localize specific sections using custom fields embedded throughout. When a user visits that page, they see both the parent article’s universal content and the localizations unique to the user’s chosen region.
This new centralized approach enables OFX to continue reaping the SEO benefits of localized content, whilst minimizing the opportunity for discrepancies to occur between regional versions.
Generating Universal Content Quickly
Through the discovery process, our team uncovered the need to generate page content at speed. OFX deal with more than 50 currency types, and internal teams were spending a lot of time creating and updating content relating to specific conversions.
Imagine manually creating a page describing the process for exchanging currency from AUD to USD, another page for AUD to CAD, another for AUD to GBP, and so on.
All of these pages share much of the same content, but each requires a varying degree of customization. With all of the currencies exchanged by OFX, this meant over 3000 pages needed to be created and maintained.
And that’s just for a single-page template. OFX has several, each with comparable complexity.
Then imagine a legal regulation changing, forcing a need to manually update all pages referencing a particular country. When this scenario last happened to OFX, it took months to resolve.
With our solution, the OFX web team can now maintain data for both countries and currencies from a single source of truth. The system is built to take data from one or more of these data sets, combining them programmatically to automatically generate content for thousands of pages—all with customized SEO.
What was previously hundreds of hours of effort now takes minutes.
Although the OFX team had wanted a system like this for years, it simply wasn’t possible with Sitecore.
The refined experience of WordPress, the freedom of GPL/Open Source licensing, and the reduced total cost of ownership have made WordPress a win-win-win outcome for OFX.
The flexibility of this new solution has enabled the OFX web team to update existing content more easily, launch new campaigns at pace, and go further than ever before.
Perhaps one of the biggest issues that OFX was facing was the restrictions of their current hosting platform. Complicated infrastructure meant that their Sitecore installation was fragile, and the cost of the platform quickly dimmed any bright ideas of experimentation—the risk of downtime was simply too great.
If the OFX wanted to truly own its web presence, it needed to ensure that its portfolio of sites was built on top of the best possible foundations.
That’s why OFX decided to move their new WordPress configuration to a new, more powerful hosting platform, with features and functionalities tailored to hosting high-powered enterprise sites.
By migrating to a new host, OFX re-gained the freedom and flexibility to experiment with their site again, knowing they had full ownership, control, and most importantly trust in their infrastructure.
“The client’s expectations are constantly changing around what a ‘simple experience’ is. Our platforms need to be able to support constantly being evolved, updated, and optimized to help us help our clients as best as possible. On our public site, this means making changes at speed at scale, A/B testing, and delivering optimizations quickly and securely.”
Sebastian Pertosi, Head of Marketing, OFX
No Down Time Necessary
When migrating to a new CMS, downtime is often necessary. It’s simpler to flick one switch off and another one on, and it can get you up and running on your new platform much faster.
But for a FinTech business like OFX where availability is of paramount importance, downtime isn’t a simple issue—in fact, it can be catastrophic. We needed to calculate a solution where we could gradually transition to WordPress whilst the lights stay on.
Our team set up a gradual rollover strategy (using a reverse proxy method for the techy readers!) that was executed over a number of months. Content experiences were migrated one cluster at a time, and users were gradually re-directed from the pre-existing Sitecore instance towards the shiny new WordPress version.
By taking the time carefully plan and execute the rollout, OFX’s transition was seamless. Browsers and search engines saw ofx.com as “one site,” even though there were two separate applications powering the network.
Having a complex site structure to migrate and prolonged downtime are common concerns that hold many businesses back from taking ownership of their platform— and without experienced expertise on hand, they can be scary bridges to cross. OFX entrusted XWP because we are able to work at scale, and will always look for the best possible solution for your business goals.
What’s Next for OFX & XWP?
At XWP, we love forming long-term partnerships. They allow us to grow together as one while we navigate the realms of possibility in digital growth, and we’re delighted to be joining OFX as they continue to harness the power of WordPress for lightning-fast publishing.
We’re now maintaining OFX’s platform to ensure it remains reliable, secure, and scalable. The tools we’ve built are easy to live with, significantly more affordable, and designed with real users in mind—and, with the backing of a new, more powerful hosting platform, we are able to make changes easily and quickly, keeping and performance at the forefront of OFX’s offering.
“Where the [OFX] team had to plan weeks in advance on how and when to make edits on Sitecore, it’s now easy to scale out the platform. We choose WordPress because it’s just easy for the user. We want the creative minds connecting audiences to publish as and when they want to— technology should never get in the way.Leo Postovoit, XWP Head of Partnerships and Product Strategy.
In contrast, closed-source platforms like Sitecore are cumbersome to launch, difficult to maintain, and are no longer how the vast majority of firms engage on the web.
We encourage you to reach out and discover how you can be part of the 500M+ websites running the world’s most popular CMS, with an advanced solution tailored to fit your needs— but still built the WordPress way.